Refund policy
Returns & Exchanges
Every Doa piece is made with care, and we want you to love wearing it. If something isn't right, here's how we can help.
For any return, exchange, or repair enquiry, email us at katie@studiodoa.com.
Change of mind
Regular-price, ready-made jewellery may be returned within 14 days of receiving your parcel for an exchange or online store credit.
- Items must be unused, in their original condition, and in their original packaging.
- Proof of purchase is required.
- Discounted, sale, and made-to-measure/commission pieces are final sale and cannot be returned for change of mind, as these are made specifically for you.
This 14-day window is separate from your statutory right to cancel an online order, see "Your legal rights" below.
Faulty or damaged items
If your piece arrives faulty, damaged, or not as described, you're entitled to a repair, replacement, or full refund, in line with your consumer rights. This applies regardless of whether the item was full price, sale, or a commission.
Email us at katie@studiodoa.com with photos of the issue and your order details, and we'll sort out the best solution with you.
Repairs
We also offer repairs on Doa pieces outside of the return window. Email us with photos of the damage and we'll let you know whether it's repairable, the cost (if applicable), and the expected turnaround.
Your legal rights
As a UK consumer buying online, you have a 14-day right to cancel most orders under the Consumer Contracts Regulations for a full refund, in addition to our exchange/credit policy above.
This right doesn't apply to made-to-measure or bespoke commission pieces, which are made specifically to your order. Nothing in this policy affects your statutory rights.
How returns work
- Email us at katie@studiodoa.com to let us know you'd like to return or exchange your item.
- We'll confirm the address and process for sending it back.
- Once we've received and inspected your item, we'll email to confirm whether your return has been approved.
- Approved exchanges or store credit will be processed within 5–10 business days.
Shipping your return
Please send your item to: 12 Southgate Grove, London, N1 5BP
- You're responsible for return shipping costs, except where the item is faulty or damaged.
- We recommend using a trackable shipping service for items over £40, we can't guarantee receipt of items sent without tracking.
- Delivery times for exchanges may vary depending on your location.
Gifts
If your item was marked as a gift when purchased and shipped directly to you, you'll receive store credit for the value of your return once we've received it.
If the item wasn't marked as a gift, or was shipped to the gift-giver to pass on to you, any refund or credit will go to the person who placed the order.
