Shipping policy
Shipping Policy
Each piece from Doa is handmade with care, here's what to expect once you've placed your order.
Processing time
Please allow up to 5 business days for your parcel to be mailed off. We're a small team and appreciate your patience!
Made-to-order items are final sale and have a 30-day turnaround time before dispatch.
Free shipping
- Free shipping within the UK on orders over £100 (before taxes)
- Free shipping within the EU on orders over £120 (before taxes) [confirm currency — see note below]
Shipping schedule
|
UK Regular |
via Royal Mail |
1-7 business days |
|
UK Express |
via DHL |
1-3 business days |
|
EU Regular |
via DHL |
4-10 business days |
| EU Express | via DHL | 1-4 business days |
| Interntl. Regular | via UPS | 5-15 business days |
| Interntl. Express | via UPS | 3-5 business days |
Delivery estimates begin once your order has been dispatched, and are in addition to processing time above.
Waitlisted items
If one of the items in your order is on the waitlist, your full order will not ship until all items are available, unless you request otherwise. Email us at katie@studiodoa.com if you'd like your available items sooner, we're happy to arrange a partial shipment.
Customs & import duties
Additional customs duties may apply on arrival for orders shipped outside the UK. These are set by your country's customs authority and are the responsibility of the recipient, we're not able to cover or refund these costs.
Shipping & duties
Shipping costs and any customs duties are non-refundable.
Order tracking
Once your order is dispatched, you'll receive a confirmation email with tracking information, where available.
Lost or delayed parcels
If your order hasn't arrived within the estimated window above, please check your tracking information first. If you're still concerned, email us at katie@studiodoa.com and we'll look into it with the courier.
Incorrect address
Please double-check your shipping address at checkout. We're not able to redirect a parcel once it's dispatched, and can't take responsibility for orders sent to an incorrect address provided by the customer.
Questions
For anything shipping-related, email katie@studiodoa.com.
